Support

Our technical team is ready to problem solve and support your needs. Send in an email or call the service desk for critical incidents.

Discover the Collablynx difference

All Collablynx solutions are offered with a technical support service that is second-to-none.
Being a specialist service provider means we focus on fewer, larger, and more complex projects. It also means you’ll receive a personal service from a team that truly wants to add value to your business for many years to come.
Customers benefit from a fast and responsive help desk, staffed by experienced support personnel with deep-domain product and subject matter expertise (SME). All our customers also have a dedicated customer success manager.
We value deep relationships with our customer base, many of whom have been working with us for well over the years.
In addition to technical support we offer a holistic service that includes:
  • A dedicated after-sales service team
  • Consultancy services
  • Training courses to empower your personnel & minimize cost
  • Design & branding services to make your solution your own
  • Best practices advice
The Collablynx support team is reachable using  the contact form (please select Support Services as option):
URL: https://collablynx.com/contact/
Our support team will log your information & give you a support ticket number you can use to reference your support going forward.
Solutions currently on support include:
If you are not sure you have a current support contract with Collablynx, please contact us for contract plans (Gold, Silver and Bronze plans).
If you wish to purchase a support contract for a product that was not originally sourced from Collablynx, or where support has lapsed for a period of time, you may need to purchase an additional health-check and upgrade service to ensure the product is on the most current supported version and is in a stable condition.

Talk to us

Have any questions? We are always open to talk about your business, new projects, creative opportunities and how we can help you.
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